Returns & Refund Policy
May 2022. We recommend you read through our Terms and Conditions carefully. The most recent version of these Terms will always be available on our website (s). Always read our Technical Data Sheets and our Material Safety Data Sheets before using our paints and coatings.
TERMS OF WEBSITE USE
Please read our Terms and Conditions before shopping from our website as these will apply to your use of said website. We recommend that you print a copy of this document for your future reference.
By using our site, you confirm that you accept these Terms of Use, and that you agree to comply with them.
OTHER APPLICABLE TERMS
These Terms of Use refer to the following additional Terms, which also apply to your use of our online shop:
Our Privacy Policy, which sets out the Terms on which we process any personal data we collect from you, or that you provide to us. By using our site, you consent to such processing, and you warrant that all data provided by you is accurate.
Our Cookie Policy, which sets out information about the cookies on our site. If you purchase goods from our site, our Terms and Conditions will apply to all sales.
RETURNS AND REFUNDS POLICY
We are a specialist paint manufacturer. We pigment, blend, and manufacture all primers, undercoats and all coloured paint finishes, including whites, as well as our standard range of colours. These colours are included on our Technical Data Sheets and are present on our website (s), which include all BS4800, BS381 and RAL colours available to order, upon receipt of payment. Processing of orders can take from 2 hours and up to 14 days, for unusual, complexed primers, undercoats and special-coloured finishes, which are classed as bespoke or personalized and are not classed as a stocked item and are therefore not returnable. However, faulty or damaged goods may be refunded or replaced; please see below or section 7 of our Standard Terms & Conditions, and with our express consent only. Please contact our Sales Department for instructions.
If you open tins and original packaging, we will not be able to offer the goods for resale as new, therefore we will not be able to offer a refund.
CANCELLATION
If you decide to cancel your order, please contact us immediately by phone, text, fax or email within 2 hours of placing your order. Orders for mixed-to-order paints cannot be cancelled once they have been mixed or despatched. Please be aware that mixing may take place between 2 hours and up to 14 days after your order and payment are received.
NOTIFICATION OF LOSS, DAMAGE TO, OR NON-DELIVERY OF GOODS
Claims for damage to, or loss of goods in transit, must be submitted in writing along with photographic evidence both to us and to the Carrier (if applicable) as follows:
(a) In the case of non-delivery of the whole of any consignment, or of any separate package forming part of a consignment within three days of receipt by the Buyer of the invoice or advice note (whichever is the earlier).
(b) In the case of damage to, or partial loss of, the goods or shortages from packages, within three days of delivery failing, which we shall be entitled to decline to entertain any claims and the goods shall be deemed to have been delivered in accordance with the Contract, complete and in a satisfactory condition and the risk in them shall be deemed to have been transferred to the Buyer at the time of delivery. Our liability may extend to replacing free of charge, any goods damaged or lost in transit, but in no event will it exceed the invoice price of the goods in respect of which a claim is made nor include consequential loss, damage or expense howsoever arising.
DATA PROTECTION STATEMENT
Please see our Privacy Policy available on our website (s) or request a copy by post at the address below.
Technical Paint Services is the trading name of Neatcross Ltd. Registered office:
The Paint Centre
Rear of 27 Southcote Road
Bournemouth
Dorset BH1 3SH
Company no. 1570359
VAT ID GB 662970803.
Email: enquiries@technicalpaintservices.co.uk
Phone: 01202 295570
Fax: 01202 295 552
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